SHIPPING INFORMATION PAGE
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We have 3 main shipping options:
1. Discount -
This discount method is available for web orders
only. We will choose
to ship your package by either UPS Ground or USPS Priority Mail. If you
are unable to receive packages by both of these at your address, then please
pick one of the specific methods below. Discount shipping is $7.95 for
orders up to $50, $6.95 for orders between $50 and $100, and $5.95 for orders
between $100 and $400. Orders over $400 receive free discount
shipping.
2. UPS Ground -If you pick this method, it guarantees your
package will be shipped using UPS
Ground the same day the order is placed (if submitted before 3pm eastern time Mon-Fri
(Mon-Thurs. in summer). Shipping time is from 1 to 7 days (see
UPS zone map below) UPS Ground is NOT
available to Alaska, Hawaii, P.O. Box, APO/FPO, or U.S.
territories.
3. US Postal Service / Priority Mail -This method is
required for P.O.
Box, APO/FPO, Alaska, Hawaii,
Puerto Rico and U.S. territories. It is also a cheaper
option for orders under 1 pound. These packages ship within
one business day. Priority Mail usually takes 2 days in lower 48 states and 3 days for
other areas.
Important information about our
shipping:
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We are closed on Fridays during the summer (June -
August).
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Our cutoff time for same day shipping is 3 p.m. eastern
time.
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Packages ship from Long Island,
NEW YORK, Zip Code 11935.
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WE
SHIP TO U.S. ADDRESSES ONLY. SORRY, NO INTERNATIONAL ORDERS ACCEPTED
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Special Order items and large quantities take 2 days
extra. Large Burt's Bees order - 1 week
extra.
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To view shipping rates, just add an item to the cart and and select
a shipping method in the pull down list. The rate will be
displayed in the cart. You can easily change the shipping method to check
rates for all methods.
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We ship to any address with a U.S.
zip code including PR, USVI, APO, FPO and any territory that has U.S. Mail
Service. (Priority Mail only)
-
APO, FPO, and U.S.
territories, must choose U.S.P.S. Priority Mail
- UPS now offers "Ground" shipping to AK,
HI, and PR. These require an additional shipping
charge , and
you must contact us for rates.
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Other shipping methods like freight, Fedex, or Parcel Post may be available
by request.
- Automatic shipment is available by request.
United Parcel Service ( UPS ) Shipping Zones.
UPS is a private
company and cannot deliver to P.O. boxes.
All
packages ship from our location in Cutchogue, NY.
Please
use this Zone Map to see how long your package will take. Number
of days on map does not include weekends or holidays. For example,
if you are in a 5-day zone, and you order on a Monday, your package will
be delivered the next Monday.
UPS transit
times do not include Saturday, Sunday, and
holidays. You must allow extra time for weekends and holidays.
Please note that our
basic UPS shipping rates DO NOT include Alaska,
Hawaii, or Puerto Rico. If you choose standard shipping, we
will contact you with the actual shipping charge and you may approve the
charge, cancel the order, or choose postal shipping.
It
is not necessary to select UPS AIR Shipping unless you are certain
that it will reduce the number of shipping days or you require a morning
delivery time (Next Day Air guaranteed by 10:30am). We cannot refund
charges for incorrect shipping selections. There are
no refunds on shipping charges unless UPS fails to deliver on time.
Choosing Air shipping will not speed up processing of your order because
we guarantee same day shipment of all orders regardless of whether they
are going by Ground or Air.
*UPS
on time delivery guarantee refunds your shipping charge if the package
is late. Currently over 99% of ground packages are delivered
on time.
UPS
PACKAGE TRACKING
You will receive an
e-mail message containing your UPS tracking number and guaranteed delivery
date the night we ship the package out.
If you do not receive a
tracking notice, please
check your junk mail box and be sure to set your SPAM FILTER
to allow messages from UPS.com.
If you made your order after
3 pm (eastern) on a weekday, it will not ship out until the next business
day (see UPS schedule above).
If you have any other
shipment-related questions or problems you may call UPS customer service
at 1-800-PICKUPS (1-800-742-5877).
You will need your
tracking number.
 Priority Mail Shipping
Schedule
Priority
Mail shipping takes 2 days (3 days for Alaska and Hawaii, 3-4 days for
Puerto Rico). Priority Mail packages usually ship the next
business day after we process the order.
Keep in mind that from
June to September, we are closed on Fridays. You will
receive a tracking number for your package by e-mail.
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